Email, OneDrive, SharePoint and Teams, plus Entra ID with the add-on. If Veeam Backup for Microsoft 365 supports it, we back it up.
Yes. You can restore a single email, an email folder or a user's entire mailbox. You can also restore a single OneDrive file or whole folders.
Yes. You can export individual emails, folders or entire mailboxes as PST files and download them.
For large amounts of email, OneDrive or SharePoint data, use the background download option. Very large downloads can take a few hours to prepare, and we'll email you when yours is ready.
You can check the status of every download in the portal under Restore › Downloads.
Yes. Your data is encrypted in transit and at rest.
In our data centers in Cincinnati and Michigan. We don't use Azure, AWS or any other public cloud for storage. All of it is run directly by VMOBACKUP.
Yes. Backups are immutable by default, so they can't be deleted or changed by ransomware or anyone else during the retention period. Immutability is set to 30-day compliance mode.
Accounts created since April 2025 have immutability turned on automatically. If your account is older, email support@vmobackup.com and we'll confirm your status.
Yes. We go through a SOC 2 Type 2 audit every year, and your backups are hosted in secure, redundant data centers.
The full report is available to paid customers who sign a non-disclosure agreement. Request the SOC report.
Yes. With a signed Business Associate Agreement (BAA) in place, we provide HIPAA compliant Microsoft 365 backups.
We'll sign a BAA with your organization. Email sales@vmobackup.com to set one up.
Microsoft Entra ID, formerly Azure Active Directory, is Microsoft's cloud identity service. It holds every user, group, role and permission in your Microsoft 365 environment.
Microsoft doesn't back it up for you, so an accidental deletion or bad change can lock people out with no way to undo it.
Microsoft's recycle bin only keeps deleted objects for 30 days, and some objects skip the recycle bin entirely.
Entra ID backup takes automatic point-in-time snapshots of your whole directory. You can restore users, groups, roles, administrative units and applications to an earlier state. It costs $0.75 per user / month and works with any paid plan. Read the setup guide.
No. Your entire Entra ID directory is protected automatically.
Yes, at no extra cost.
You can restore them for as long as the job's retention period allows. Retention is set per job.
Yes. Pick exactly which users, groups or other objects to restore. You don't have to restore the whole directory.
Yes. The free plan isn't a trial. It stays free for as long as you have 10 or fewer users and up to 1 TB of data. You don't need a credit card and there's no time limit.
Basic, Advanced and Business Critical all start with 30 days free, so you have time to test backups and restores before you pay anything.
Your first bill only covers the days after your trial ends. For example, if you sign up on December 13, your trial runs through January 12. Your first bill goes out on January 31 and covers January 13 to 31. Cancel before your trial ends and you won't be charged.
Yes. You can upgrade or downgrade anytime from the VMOBACKUP portal. It's all self-service, so there's no need to contact support.
We bill by credit card through Stripe. Your payment is processed securely and we don't store your card details.
Your first month is free. After that, you're billed in arrears at the end of each month based on your usage.
Yes, we can set up ACH transfers. Email sales@vmobackup.com to ask for it.
Each user license comes with 150 GB of storage, pooled across your Microsoft 365 organization. One user can go over 150 GB as long as your average stays at or under 150 GB per user. For example, 9 users at 10 GB and 1 user at 250 GB averages 34 GB per user, which is fine.
If your organization averages more than 150 GB per user, we offer license plus storage plans. Get in touch and we'll help you pick one. The full fair use policy is in our Terms of Use.
You can partner with us as an Agent, as an MSP White-Label partner, or both. See our Resellers and Partners page for an overview.
Yes. Whether you're an Agent or a White-Label partner, you bill your end customers directly and set your own retail pricing.
Yes. White-Label partners receive discounted reseller pricing, and Agents earn a monthly recurring commission. Email sales@vmobackup.com for partner rates.
Agent accounts have no minimums and no setup fees. The White-Label option includes a one-time setup fee, a 250-user minimum and a 1-year term commitment.
No. White-Label is a 250-user commitment, so you're billed for a minimum of 250 users even if you have fewer.
White-Label partners get their own portal instance on their own URL, branded as their service. Hosting and setting up a dedicated portal takes more resources on our side.
It also keeps your customers from seeing our published pricing, which makes it a strong fit for established MSPs.
As an Agent, you can be first-line support or we can handle it for you. White-Label partners provide first-line support and escalate to us.
Yes. All Agent customers are month-to-month with no minimum, so you can start with as few as 1 user. White-Label requires a 1-year minimum commitment.
Yes. All backup data is stored in our own U.S. data centers.
Create your Agent account, and it's set up for reseller access automatically. Our MSP setup guide walks you through adding customers and connecting their Microsoft 365 tenants.
Yes. There are no contracts, so you can cancel anytime from your VMOBACKUP account.
Cancellations aren't prorated. If you cancel on January 15, your service stays active through the end of January.
Search our support guides first, since most setup questions are answered there. If you still need help, open a ticket or email support@vmobackup.com and someone on our team will get back to you.
