Frequently Asked Questions
Find answers to common questions about VMOBACKUP’s services, features, security, and more. If you can’t find what you’re looking for, our team is here to help!
Backup Features and Functionality
Virtually every component of Microsoft 365, including Email, OneDrive, SharePoint, and Teams. Whatever Veeam supports, we support.
Shared Mailboxes do not consume a license and are included in the backups at no charge. When a user leaves, you can convert them to a shared mailbox and Veeam will drop the license usage within 30 days.
Yes! You can restore a single email, an email folder, or the user’s entire mailbox. In addition, you can restore a single OneDrive file or entire folders.
Storage & Pricing
We offer secure credit card billing using Stripe. We do not store your credit card data, and everything is easy and secure with our Stripe integration. Your first 30 days are free, and after that, we charge in arrears for the previous month’s usage based on the last day of the month.
For the vast majority of companies, the answer is yes! However, in rare instances where storage usage is deemed excessive, VMOBACKUP reserves the right to limit services. Generally, excessive usage is defined as more than 100GB of storage per user on average. For example, a group of 10 users collectively using 1,100GB would be considered excessive. Conversely, if one user uses 900GB and the remaining 9 average 10GB each, it would be within acceptable limits.
Yes, you can access your subscription information within the portal and change the service level as desired.
No, we use enterprise Hitachi storage delivering 15 nines of durability. We currently do not support using your own storage.
Yes, we can also provide ACH transfers, but you will need to email sales@vmobackup.com and request this option.
Data Security & Privacy
Yes, your data is fully encrypted in flight and at rest.
We are SOC 2, Type 2 audited annually and hosted within a secure and redundant data center.
Your data is stored in our Cincinnati or Michigan Data Centers. We do not utilize Azure, AWS, or any other cloud storage services; all storage is controlled directly by VMOBACKUP.
We can provide immutability by enabling a secondary backup copy of your data to our other data center. Just send an email to support@vmobackup.com to request this. An additional $1/user is required for this option.
Data Restoration and Recovery
Yes! You can restore a single email, an email folder, or the user’s entire mailbox. In addition, you can restore a single OneDrive file or entire folders.
Account Management
Yes, you can access your subscription information within the portal and change the service level as desired.
Technical Support
Just email support@vmobackup.com to open a ticket, and someone will contact you quickly!